Here's all the detailed stuff you need to know
about pricing, shipping, returns, yada yada yada.
Pricing & payment
Edition X prices are shown in Australian dollars (AUD) and all online payments will be processed in Australian dollars.
The amount billed to your credit card or debited from your bank account may differ slightly to the price shown at the checkout due to the currency conversion and any bank fees you may incur. Edition X prices include a 10% Goods and Services Tax (GST). Items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with the national laws of that country. As the buyer you are responsible for all duties and taxes incurred. Edition X currently only accepts online payment via Paypal.
Orders shipped within Australia are sent via Australia Post Express Post.
Items less than 500 grams will cost $12 to ship, over 500 grams but less than 3kgs will cost $15,
and those big ol' heavyweight things over 3kgs will cost $20.
International shipping is via Registered Airmail.
It's $25 to send items less than 500 grams, $30 for items over 500 grams but less than 3kgs,
and for the big ones over 3kgs it’s $40 to send stuff around the globe.
Products will be shipped within 1-2 business days of ordering, and should arrive within 1-3 working days.
Orders placed on weekends or public holidays will be processed and packaged the following business day.
Please allow for 5-10 days for international delivery.
If for any reason we expect delays in shipping, we'll keep you updated via email.
Pick up Service
Some items are simply too fragile, too heavy or too costly to be shipped and will therefore only
be available to collect or purchase from our Edition X showroom in North Fitzroy (Melbourne, Victoria).
When a product cannot be shipped, a small note is displayed on the product page. If pick-up from the
Edition X showroom isn't an option, and you really need a non-shippable item delivered to you instead,
send us an email and we'll arrange for a specialised courier to get your item to you, at your own cost.
Returns & Exchanges
We check and package all of our items to ensure they are in perfect condition before we send them to you.
Edition X products are all hand made, so of course there will be inherent quirks and natural imperfections
due to the way products are crafted. Please be sure to select your items carefully, as we can only offer refunds
in the case that a product is faulty. We can offer exchanges if you order the wrong size - within 7 days of instore
purchase or within 7 days of receiving your item via post. All exchanges need to be unworn and returned to
Edition X in the same condition and packaging as it was received. If you return something to us that is faulty,
we will credit the shipping cost back to you.
If you need to return or exchange an item, please email us.
We will always endeavour to ensure items in the Edition X online store are actually in stock.
As can sometimes occur, multiple orders may have been placed on a particular limited edition item
and we do run out of stock; in this instance we will contact you within 2 business days to arrange a refund.
At the time of placing an order with Edition X, you can choose to agree to us contacting you in the future,
by email, with exclusive offers, new products and artist updates (it's referred to as 'opt-in').
Edition X is committed to respecting your privacy; we ensure that all the information you provide to us
will be collected and managed in accordance with the Australian Privacy Act. We will never disclose your
personal information to persons or entities outside of Edition X.
You can unsubscribe from Edition X emails whenever you wish.